Handles all guest interactions and responds to guest requests (in person, by phone or email) with the highest level of hospitality and professionalism.
Resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. and accommodates special requests whenever possible.
Performs courtesy calls to guests and logs responses in corresponding logbooks making sure to follow up where necessary.
Posts and adjusts charges and information on all folios and accounts and provides appropriate backup to Financial Services. Settles bill accurately through credit card or cash transaction.
Maintains a balanced bank assigned by the hotel, and reconciles all transactions at the close of each shift.
Processes all external and internal calls either by redirecting calls or assisting the caller.
Understands the hotel identity, and upholds all service procedures and communication standards as outlined by The Ivy Standard Operating Procedures.
Tanggung Jawab Pekerjaan :
Reviews arrivals and departures for guest preferences and works closely with other departments (Front Office, Kitchen, Housekeeping, Maintenance and Valet) to ensure perfect customer service & satisfaction.
Syarat Pengalaman :
Prior experience as a front desk/reservations agent
Menguasai Sistem reservasi PHV
Posted Date: 2020-01-26 Closing Date: 2020-03-23